Grass Valley Offers Broadcasters On-Site Support Services for London 2012 Summer Games
“The Grass Valley QuickFix program is designed specifically for the rigorous and unforgiving demands of live sports production,” said Bruno Pillet, Senior Vice President of Global Services at Grass Valley. "QuickFix provides the support our customers need to ensure flawless acquisition, production and playout of worldwide and major-market sporting events.”
Expert On-Site Assistance
The QuickFix team includes experienced Grass Valley authorised support professionals, intimately familiar with all Grass Valley products and systems and will arrive on-site before the Games begin, and remain at the client’s side until the event is over. Expert services include system recovery, troubleshooting, and free on-site support for critical cases; with a response time of as little as two hours.
24x7 Priority Phone Support
In addition to the Grass Valley on-site team, the QuickFix program includes priority technical phone support 24 hours a day, 7 days a week—all at no additional charge—with a dedicated telephone response team and a one-hour call back guarantee.
The Grass Valley QuickFix program includes priority local access to critical spare parts. Grass Valley can ship and deliver—same day or overnight—any part required from its UK-based customer service inventory.
Dedicated Order Desk 24x7
A dedicated Order Desk will be available 24x7 with telephone, fax, and email access.