Support for Broadcasters at the London Olympics


Olympic Broadcasting Services (OBS) is the host broadcasting organization for the Games of the XXX Olympiad, London 2012. OBS will be producing and transmitting the unbiased live radio and television coverage of the Olympic Games. In this role, OBS will provide broadcasters with various unilateral facilities and services at both the venues and the International Broadcast Centre (IBC).


The specific duties of OBS as the Host Broadcaster are as follows: 
•   Produce the international television and radio (ITVR) signals of the Games
•    Design, build, install and operate and then dismantle the IBC
•    Design, build, install, operate and then remove such facilities and equipment at the competition venues and select non-competition venues other than the IBC
•    Coordinate and provide various facilities and services to the RHBs
•    Represent the needs of the RHBs to the london Organising Committee of the Olympic Games (LOCOG) regarding a variety of facilities and services
•    Produce various features and maintain an Olympic archival service
•    Assist LOCOG in the design and building of infrastructure needed at the venues to accommodate the needs of
OBSL and the RHBs.
The contact number for OBS in London is +44 30 2012 5888

In addition to the services of OBS, manufacturers, studios, up-link facilities, etc. are on location in London to support their customers with various other services.


Aldea’s global End-to-End services offer broadcasters and content owners custom-made solutions for remote production and global video transport. Beyond transport, broadcasters can also take advantage of one-stop-shopping for technical broadcast services. Aldea coordinates technical broadcast service packages including: play outs, ENG/SNG units and crews, camera positions, and studio facilities.

To ensure reliable remote transmissions, Aldea’s Network Management Centre provides pre-line up coordination with all suppliers and supervises every transmission to ensure video and audio quality. Experienced staff will adapt to changes required during the broadcast, and are ready to troubleshoot any issues immediately.

Broadcast Centre Marshgate Lane July 18th - August 12th 2012
24/7 Booking Centre
Phone: +1 514 448 2295


Anton Bauer

Anton/Bauer is poised to bring its unmatched customer support and 20 years of Olympic broadcasting experience to help its customers capture each exhilarating moment of this summer’s games without a hitch.For broadcasters and photographers alike, Anton/Bauer will have hundreds of DIONIC HC and DIONIC HCX batteries available. In addition to the plethora of batteries available on site, Anton/Bauer will also have its biggest chargers readily available — the TM4 and DUAL 2722 — for both broadcast rights holders as well as customers who are not rights holders.

In addition to providing gear, customers can expect to see company representatives  stationed in and around the International Broadcast Center (IBC), supplying broadcasters with on-call, 24/7 access to products, repair, service and support, as well as on the ground - meeting customers wherever they may be needed from July 20 to August 15, 2012.

Contacts for Service Requests
Phone: +44 778 678 6107 or
Phone :+44 786 792 8567
Email: at


ATEME has teamed up with UK provider of broadcast class video solutions Techex to support its customers throughout the London Olympics in 2012. Any ATEME customer broadcasting from London before, and during the Olympic games itself, will be able to receive full back up including telephone support and rapid delivery of spare parts for video transmission. The opening ceremony is on July 27th and closing on August 12th, but most broadcasters need assistance several days before the start date while they are performing tests, therefore the service will run for 30 days from July 13th.

Contacts for Service Requests
Chris Bailey, Managing Director, T +44 3300 88 27 88, F +44 3300 88 27 90
To register for a service contact send an Email to
Techex, 2 The Braccans, London Road, Bracknell RG12 2XH (Sat nav: RG12 2TX)


Bexel and TCS

Bexel, The Camera Store (TCS) and Autoscript have announced a partnership that will offer clients a local support center at TCS Twickenham, West London headquarters throughout the 17-day event.
Over the last 30 years, Bexel has increasingly provided equipment for the Olympic Games and looks forward to once again supporting many of the Olympic broadcasters in 2012.  This partnership with TCS and Autoscript will help provide a home base for customers to secure broadcast rentals and support while in London—whether they’re looking for pedestals, tripods, heads, teleprompters, cameras and lenses, audio, intercom, fiber, EVS broadcast equipment, or Anton/Bauer batteries.

Contact for Dry Hire and/or Project Requests
Tim Highmoor, General Manager, +44 20 8891 8910
TCS, Unit 2, Heathlands Close, Twickenham, Middlesex TW1 4BP

Boxx TV

Boxx TV is to provide an uncontended enterprise grade Wi-Fi hotspot dedicated to broadcasters attending the London Olympic Games. It is aimed at crews looking to use platforms such as Quicklink, Livestream, Dejero, LiveU, TVU, Livewire or Skype, to upload news from the London Olympic Park.
The hotspot is designed for sending live streams or FTP with upload speeds of around 4Mbps.
Boxx TV will provide portable hardware to access this unique hotspot, so that crews with or without broadcasting rights can work from connections in and around the London Olympic park area. The Wi-Fi will be operational around the Aquatic Centre, the Main Stadium, the Westfield shopping centre and the public areas and restaurants.
Says Scott Walker, co-founder of Boxx TV: “With hundreds of thousands of mobile phones overloading the 3G networks around the Olympic Park, it is questionable if 3G bonding will be able to offer any usable upload bandwidth for live streaming of FTP feeds.  We will be offering uncontended 4Mbps upload internet connections so that broadcasters can stream live and cut their story and file from the areas around the Park.”

Contact for Service Requets
Scott Walker
Phone: +44 845 643 2874



For over 70 years, Canon have been delivering leading edge imaging technologies to customers across the world. Established in 1937, Canon has grown into a global company operating in a diverse range of markets, including  Broadcast and Communications. Canon’s Broadcast Division offers complete service support during the duration of the Olympics for the whole range of Canon broadcast lenses and accessories as well as for Canon cameras.

Contacts for Service Requests
Hank Yoshida: +44 79 6901 0858
Roy Voortman: +31 650276692
Peter Luck:  +44 7970921011
Canon UK – Broadcast Division, Cockshot Hill, Woodhatch, Reigate, Surrey RH2 8BF
Office +44 1737 220 539


EVS will deploy more than 300 multichannel-XT series servers, across all the Olympic venues controlled by the advanced LSM remote system for all slow-motion, super-slow and ultra-slow motion replays over the two weeks of intense competitions. Additionally, based on the EVS servers unique hybrid networking operation system, all live recorded content will be fully controlled using IPDirector suites for quick highlight editing, first level logging, and fast turnaround media exchange between the IBC production teams.  EVS service will also take care for XT series servers coming to London on HD OBVans from the European continent.

Contact for Service Requests
Main TechLine +32 4 361 7000
24/7 Line is +32 495 28 40 00
Support service requests via the Internet:
The EVS Product Support Portal area allows to submit and follow-up Customer Support Tickets directly via a web interface.



Finepoint is offering an emergency repair service during the Olympics where Finepoint will send one of their drivers to collect the item, bring it back to their workshop in Surrey (about 15miles from the Olympic site) and have their broadcast engineers start work on it straight away.

Contacts for Dry Hire and/or Service Requests
Giles Bending, Managing Director, +44 1737 370033
Finepoint Broadcast Ltd., Hill House, Furze Hill, Kingswood, Surrey KT20 6EZ
24h Helpline for Broadcasters +44 7775 528641


Fujifilm has always been committed to supporting her valued customers of Fujinon Broadcast&Cine lenses and accessories. Fujinon products are renowned for its high quality and durability throughout the world, though should there be one of the rare occasions that a Fujinon lens needs repair, a Fujinon service engineer will be available and pleased to support.

Therefore Fujinon’s local service point for Broadcast and Cine equipment during the London Olympic Games 2012 will be available between 9:00am and 6:00pm from 21st July until closing day of the London Olympics 2012.

Contact for Service Requests:
FUJIFILM UK Ltd. Optical Devices Division
17 Soho Square London W1D 3QJ
Mobile: +44 7585 628742 / technical support


GlobeCast / Intelsat

From July 20th to August 13th 2012 the eyes of the world will be on London, with a projected global TV audience of 4 billion spectators. With so many viewers depending on live broadcast, one of the most experienced team is supporting requirements for stand-ups and up-links: Intelsat and GlobeCast will be on site to provide broadcast services that draw on their extensive experience, top-notch facilities and global reach at one of the world’s premier sporting events, bringing the non-stop action to television homes around the globe.Housed in two strategic locations (Stratford and Central London), Intelsat and GlobeCastwill provide a one-stop-shop for a full portfolio of occasional use and dedicated broadcastservices “outside the fence” supporting the needs of both rights holders and non-rights holders.

• Stratford – Uninterrupted views of the main Stadium in London on the perimeter of the accreditation zone
• Central London – Iconic backdrop of Houses of Parliament and Big Ben

Other services on offer: • Fully manned live shots from both Stratford & Central London • Multi format playout • Global distribution available from both facilities via Ku-band and C-band capacity • Special event on-site coordination • On-site technical and broadcast engineering support • Studio facilities available from both Stratford & Central London • Dedicated live shot positions available from both Stratford & Central London

Contacts for Service Requests:
GlobeCast contact:
London Bookings Centre
Phone: +44 20-7753-3630

Intelsat contact:         
Global Scheduling Center     
Phone: +1 404-381-2340         

Grass Valley

Ready to roll up its sleeves and get busy in London, Grass Valley™ announced today the availability of its comprehensive QuickFix Service Program to support broadcasters and production teams needing technical assistance for the five days leading up to and for the duration of the upcoming 2012 Summer Games, to be held from July 27 through August 12.

Expert On-Site Assistance

The QuickFix team includes experienced Grass Valley authorised support professionals, intimately familiar with all Grass Valley products and systems and will arrive on-site before the Games begin, and remain at the client’s side until the event is over. Expert services include system recovery, troubleshooting, and free on-site support for critical cases; with a response time of as little as two hours.
24x7 Priority Phone Support
In addition to the Grass Valley on-site team, the QuickFix program includes priority technical phone support 24 hours a day, 7 days a week—all at no additional charge—with a dedicated telephone response team and a one-hour call back guarantee.
Spare Parts
The Grass Valley QuickFix program includes priority local access to critical spare parts. Grass Valley can ship and deliver—same day or overnight—any part required from its UK-based customer service inventory.
Dedicated Order Desk 24x7
A dedicated Order Desk will be available 24x7 with telephone, fax, and email access.



Located in central London, HHB Communications is Europe’s leading supplier of professional audio equipment. It offers consultation, sales, installation, repair and after-sales support for the world’s leading pro audio brands.
For 36 years, HHB has been dedicated to delivering the latest and most innovative pro audio equipment solutions to the world's top broadcasters, recording studios, post facilities and systems integrators. This legacy is backed by an extensive list of customers who have enjoyed HHB's high levels of specialist advice and technical support including the BBC, Sky, CNN, Abbey Road, Molinare Post and many more. HHB audio specialists are available during the London Olympics. HHB also supports Genelec monitors.

Contact for Sales, Dry Hire and/or Service Requests
Phone: +44 20 8962 5000
HHB Communications, 73-75 Scrubs Lane, London NW10 6QU

IMG Mediahouse

mediahouse offers state of the art video and audio post production facilities, a 2000sqft digital broadcast studio, studio production galleries, a multi-format VT duplication & encoding area and a fully digital MCR with connectivity to BT Tower and downlink access to most European satellites. mediahouse is conveniently located in West London, between London's West End and Heathrow Airport which is only 20 minutes away. mediahouse is also connected to public transport services. On-site catering facilities and parking add to the convenience. With over 25 years of expertise, mediahouse will support production teams on location in London during the Olympic Games and help them to achieve the excellent and cost-effective results they require.
Provided services: Non-linear Editing, Linear Editing, Audio Dubbing, Broadcast Graphics, Visual Effects, Studios, Master Control Room, VTRs, Encoding, Camera Kits and Crews

Contact for Service Requests
Danielle Neville, Head of Client Resource Management,
Phone: +44 20 8233 5715,
Mobile: +44 7968 439117,
Media House, 3 Burlington Lane, London W4 2TH


As part of the UK's bid to hold the 2012 Games, the UK Government guaranteed the allocation of the spectrum required for the organization of the Games. Ofcom is responsible for managing spectrum for the Games, in accordance with the Government’s guarantees. Ofcom, Riverside House, 2a Southwark Bridge Road, London SE1 9HA,
Full spectrum plan:
Ofcom, in cooperation with The London Organizing Committee for the Olympic Games (LOCOG), will provide a spectrum licensing regime specifically for Olympic Family members. Applications will be accepted and should be made through LOCOG.

Accredited Olympic Rights Holders:
Spectrum licenses from (LOCOG)
Email:  or
Fax +44 (0) 203 2012 001

Non-Rights Holding Broadcasters (NRHB)
Ofcom also recognizes the importance to the Games of providing spectrum access to NRHBsSpectrum licenses from  (the Arqiva subsidiary band manager for Ofcom)Registration for the London Media Centre (LMC) close to Horse Guards Parade where the Beach Volleyball competition takes place is at The LMC offers rentable office space, edit suites, play-out facilities and stand-up positions connected back to a master control room within the venue, plus fibered positions near the Tower of London, on the South Bank and at Trafalgar Square.

Pacific Television Center

Pacific Television Center (PacTV), with its fiber and satellite network providing 24/7 international delivery capacities from its facilities in London, New York and Los Angeles, will provide a means for non-rights holder representatives, sports reporters and journalists to send event commentary segments back to home-country audiences. In addition PacTV will provide several relevant live shot positions to enhance coverage of the Games.
One of PacTV's pop up positions, Tower Bridge for example, can be booked to include a well equipped crew for the journalist, or just serve as plug-in location for an independant crew. Even before the Games begin, PacTV is in place to accommodate every broadcast in any time zone.

Contact for Service Requests
Paul Abbot, Branch Manager London
Phone: +44 207 702 1427,
Pacific Television Center London, The Ground Floor, 6 Braham Street, London E1 8EE

Presteigne Charter

Founded in 1990, Presteigne Charter is one of the world’s largest companies specialising in providing production services and equipment to major sporting events. The business is split into four divisions: Global Projects, Audio, RF and Dry-hire. The main warehouse in Crawley, provides 50,000sqft of space for storage and build areas for projects. In these premises, approximately 23,000 items with an original purchase value of over £40 million are available.
Presteigne Charter is prepared to serve rights holding and non-rights holding broadcasters during the duration of the Games.

Contact for Dry Hire and/or Project Requests
Paul Seeger, Hire Manager,
Phone: +44 1293 651 300
Units 2 & 3, Manor Gate, Manor Royal, Crawley, RH10 9SX
24h Helpline for Broadcasters +44 7659 174 689

Red Route Master expands the  way of live broadcasting during the 2012 summer games. Join the crowd and broadcast live where action is! From the middle of London, live from fan-zones, live in front of historic sites, live from the symbols of London and everyday with a new back-drop on your live shows.
Book your slot on “London’s Red Route Master”. One hour slots are available for rights holders as well as for non-rights holders.

The London Red Bus is ready for LIVE broadcasting!
Metin Dalman, VP Broadcast Operations


For London 2012 Riedel Communications provides comprehensive on-site services for rights-holding and non-rights-holding broadcasters as well as for organizers of public viewings and other events. For its existing clients Riedel also offers special London 2012 service agreements.
Riedel's on-site services include:
• On-site customer support
• Rental and top-up rental equipment:  Artist Digital Matrix Intercom, Performer Digital Partyline Intercom, MediorNet Fiber-based Media Networks, RockNet Digital Audio Networks, RF Camera links & cameras, Conventional & Digital Motorola two-way radios, (Frequency coordination on request)To cope best with London's challenging logistic situation Riedel maintains two service points: one in Central London and one in Maidenhead.

Contact for Dry Hire and/or Service Requests or call
Riedel's 2012 Hotline +44 118 970 6749

RTS / Telex

RTS/Telex will be supporting customers at the Olympics by providing a substantial onsite supply of key spares. There will be onsite engineering support from the RTS/Telex team and telephone hotlines where support engineers can advise on issues and setup, one line manned from London and another in the USA to provide customers almost 24hr telephone support. Throughout the Olympic set up period and throughout the Games the RTS/Telex UK sales office will also be on hand to provide sales and tech support for worldwide customers.

Contact for Support
On Site Support
Geoff Rogers, Technical Support Engineer CCS/ACT EMEA,
Phone: +44 1895 87 8055
Mobile: +44 7770 99 8852,

UK Telephone Support
Debbie Jackson, Technical Support Engineer CCS/ACT EMEA,
Phone: +44 1895 87 8056
Mobile: +44 7979 748 950,
Bosch Security Systems Limited, North Orbital Road, Broadwater Park, Denham UB9 5HJ


SatLink is a leading provider of satellite services. SatLink delivers end-to-end broadcast solutions including Satellite Uplink, Satellite Downlink, Turnaround and HD Playout services from advanced, fully automated and redundant teleport facilities and an HD Playout Center.
During the Olympics SatLink is offering the following services:
Global Satellite delivery of impeccable studio views overlooking the Olympic Park and central London. Also available:  Multi-cam Studio │ Live stand-up positions │ Multi format Playout & editing facilities │ Workstation with on site Co-ordination & support. Customer oriented routings and special broadcasting requirements upon request.

Contact for Service Requests
Phone: +972 2 5010925


With sporting action across 23 venues in London, it will be a real challenge to organize and manage such a huge amount of live and post-produced coverage for media audiences around the globe.
The SatStream facility, located just south of the Thames and within line of sight of BT Tower and the Houses of Parliament, is designed to enable broadcasters to ensure that their coverage is broadcast exactly as it should be, with the right commentary, at the right time, to the right people, whether that is to a broadcast center elsewhere on the planet or indeed direct to the viewer over the Web or on a mobile device. The facility ensures secure and scalable connectivity both via dedicated fiber delivery or via occasional satellite transmissions and adequate space for all production requirements.

Contact for Service Requests
Alan Mercer, Operations Director
Phone: +44 777 866 7269,
Hotline +44 207 2400 900
SatStream Limited, Suite N302-N304, Westminster Business Square, 1-45 Durham Street, London SE11 5JH


On the 27th July 2012 the greatest sporting event on earth lands in Stratford London. Showforce supported events all over London from its base in Stratford for more than 20 years and know everything worth knowing about the area. Whether broadcasters need venue hire, accommodation, warehousing, transport, storage and logistics, security, crewing and technical support, VIP or complete event planning and production - Showforce takes care of the details and broadcasters can focus on their live coverage of the games.

Contact for Service Requests
Dave Bellamy - General Manager UK & Middle East,
Phone: +44 20 8519 5252
24 hours hotline +44 7944 637 902
Showforce Head Office, Unit 001, Stratford Workshops, Burford Road, Stratford, London E15 2SP

SIS Live

SIS LIVE has made its facilities in Corsham Street available for Olympic broadcast requirements. The central London facilities are six miles from the Olympic stadium in Stratford and as close as four miles from other events, making studio interviews with athletes and commentators a practical option for broadcasters, including non-rights holders, wanting a city base next summer. The site enjoys excellent transport links by road, rail, tube and buses. It is less than two miles from Kings Cross Station and an easy walk to the nearest tube station, Old Street, and outside London’s congestion charging zone. Unusually, the site has parking for up to 14 vehicles. The buildings have production space for up to 150 people, four studios, extensive satellite teleport facilities, including HD fiber connectivity to BT Tower.  Space is available for edit and sound suites and graphics facilities.

Contact for Service Requests
Andrew Jones, Business Development Director,
Phone: +44 7721 862114
24/7 Hotline +44 1908 865656
SIS LIVE, Corsham Street, London N1 6DR


The Gearbox broadcast engineering department which is part of the CVP group, will be offering an exclusive service. Gearbox is Sony’s official partner during the London Olympics this summer. Gearbox will act as the central repair for any Sony broadcast gear during this summer period. Gearbox has Sony’s full backing and support during this time. Gearbox will be accommodating Sony staff from around the world including Japan and the USA at their London Branch.

Contact for Dry Hire and/or Service Requests
Stephen Ratcliff, Managing Director,
Phone: +44 208 380 7433
CVP/Mitcorp/Gearbox, 23-25 Shield Drive, West Cross Industrial Estate, Brentford, Middlesex TW8 9EX
24h Helpline for Broadcasters + 44 208 380 7400


Tektronix announced a comprehensive Sales and Support programme for customers during the London 2012 Olympics. Aware that normal logistics will be challenged throughout the Games by traffic congestion, access and delivery issues, Tektronix have also enlisted the expertise and logistics support of Rental Partner ONSIGHT.
Tektronix customers will be offered a dedicated contact number for Technical and Warranty Support, immediate shipment of new purchases, and short-term rental solutions from ONSIGHT for the duration of the Olympics. Tektronix and Rental Partner ONSIGHT offer their customer utmost flexibility should their circumstances change during the London Games to ensure full local support.

Contact for Dry Hire and/or Service Requests
ONSIGHTShepperton Studios, Middlesex TW17 0QD
Pinewood Studios, Buckinghamshire SL0 0NH
Phone: +49 20 7637 0888

Video Equipment Rentals

For major events such as the Olympics the rights holders and non-rights holders are looking to create their own individual visual treatment and theming, from the studio to on line. The VER rental inventory also contains a wide range of video display devices from LED screens to giant flat screen displays and creative lighting. All these products are ideal for users wanting to maintain this theming or branding through innovative “In vision” displays in their presentation studios.
VER is also a leading supplier specialist of production equipment in areas such as 3D. Content production in 3D is planned for a number of events. VER is well placed to support customers requiring specialist 3D equipment items.Through their local presence in the London area VER can offer customers this huge resource, with the advantage of an established locally based support.

Contact for Dry Hire and/or Service Requests
Andrew Hawker,
Phone: +44 1923 852347
Video Equipment Rentals, 13 Handley Page Way, Parkbury, Colney Street, St Albans AL2 2DQ

Vitec Videocom

Vitec Videocom is gearing up to support broadcasters during the major UK sporting events this summer. TV coverage will span the full sporting spectrum - from tennis tournaments, football finals, watersports, to major track and field events in London and the rest of the country.
The two spares centres, located in Bury and Twickenham, will house emergency stocks including a range of replacement tripods, heads and lighting, as well as a selection of items that are typically in demand during major OB events, with everything from pan bars and wedge plates, to spreaders, screws and protective rain covers.  A further spares centre in London will also be available to open at short notice, if there is a sudden surge in demand.
The Vitec Videocom operations have been planned around the strict security arrangements that are expected to be in place and likely to limit transport and movement around these major events. A number of vehicles will be on hand 24/7 to pick up and deliver from the emergency stock centres to event venues.

The emergency spares centres for brands such as Anton Bauer, Vinten, Vinten Radamec, Sachtler, Petrol and OConnor will be available to feed events up and down the country and, if necessary, arrange for the delivery of critical spare parts.
24 hour telephone hotline to provide immediate technical support +44 778 678 6107

Autoscript Hire and TCS will also be on standby to hire out replacement equipment to customers and non-customers alike
24 hour telephone hotline to provide immediate technical support +44 208 891 8900