A successful collaboration

Sennheiser protects its customers from counterfeit goods and relies on OpSec Security in the fight against trademark and product

Audio specialist Sennheiser makes protecting its global customers a central theme of its corporate strategy against product counterfeits. "After all, trademark protection is also customer protection. The risks that consumers take when purchasing counterfeited products is by no means clear to everyone," explains Volker Bartels, Speaker of the Executive Management Board.

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Since May 2011 Sennheiser, the world's leading manufacturer of microphones, headphones and wireless transmission systems, has been collaborating successfully with the company OpSec Security, which specialises in trademark protection, in the fight against counterfeits and grey-market goods on the Internet. This collaboration has now been expanded since the start of this year.

Sennheiser is affected by trademark and product piracy in the same way as a lot of other brand manufacturers of high-value products. The company takes systematic action against violations in order to protect consumers from cheap and in some cases dangerous counterfeit products and to preserve its good name. Detecting counterfeit goods on the Internet and removing them plays an important part in this. "At a time when online trading is booming, trademark protection initiatives and the fight against illegal offerings is very important to us, and that's not just in Germany," explains Gerhard Tammen, President of Sennheiser Vertrieb und Service GmbH & Co. KG. "That's why we decided to work in collaboration with internationally active and experienced specialist OpSec Security."

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Working on behalf of Sennheiser, the trademark protection experts at OpSec screen relevant B2B and B2C portals for suspicious offers from the areas of headphones  and microphones, using specially developed software as part of a large-scale European project. In addition to Germany the countries involved include the United Kingdom, France, Belgium, the Netherlands, Luxemburg, Denmark, Sweden, Finland, Austria, Poland and Spain, with the project being led from Germany. Numerous offers for counterfeit and grey-market goods have already been removed since the collaboration started in May 2011. "These positive results show us that we are on the right path and that we have chosen an able partner," says Gerhard Tammen.

The project was expanded at the start of this year with the aim of reducing the number of illegal offers on the Internet even further. "Our successes with online screening in Europe increased our resolve to use these effective means in the fight against product piracy outside Europe too," says Volker Bartels, Speaker of the Executive Management Board and President Corporate Services. "We are focusing therefore on illegal trade in Asia, since many counterfeit products originate from there. In this way we can stop these from reaching Europe, the USA or other parts of the world in the first place." OpSec has therefore also been monitoring the major Asian B2B platforms for Sennheiser since January, with the result that illegal online auctions have been able to be consistently stopped.

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