New head of customer support and professional services for Europe and Africa appointed at Harris Broadcast Communications

Stephan Kappel, head of customer support and professional services for Europe and Africa

Stephan Kappel has been appointed as the new head of customer support and professional services for Harris Broadcast Communications’ Europe and Africa (EA) operation. As part of his new mandate, Kappel will be bringing the existing customer services organization to a new level, with a particular focus on customer satisfaction and a wider goal of strengthening the existing professional services organization across the recently formed EA business region.

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Splitting his time between the Munich office and the Harris U.K. headquarters, Kappel will report to Mathias Eckert, VP of sales and services for the Europe and Africa region. Kappel boasts extensive experience in the professional services and information technology (IT) arena. He joins Harris from Avid, where he was responsible for developing professional services and customer-focused activities across a large number of countries. Prior to that, he was the European professional services manager for Silicon Graphics Inc (SGI). Kappel also brings to Harris more than a decade of experience in the IT world, as he held different engineering and strategic marketing positions within the Siemens organisation.

“This appointment is great news for Harris as we are confident that Stephan will bring Harris the benefit of his experience in the arena of customer-focused services,” said Mathias Eckert. “Our end goal is to ensure Harris Broadcast Communications provides customers with the best possible customer service across the region.”

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Harris Broadcast Communications

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