This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Live Production.TV GmbH (hereinafter “Live Production”)..
Live Production is committed to abiding by this Customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.

Collection And Use Of Personal Information

We will generally let you know at the time of collection how we intend to use your personal information. Usually, we collect personal information about you which we require to respond to your inquiries for payment processing and for the provision of goods and services to you. We also process your personal information where we are required to do so by law, and for the exercise or defense of legal claims. Personal information collected from you may include your name, payment processing information, postal address, email address, landline or mobile telephone number, delivery details as well as other non sensitive personal information. If you use our websites, we may also collect information about you or your computer when you browse to allow you to use the services available .

Use for Analyses, Cookies

If you are using our websites, we will use your personal information to help you to log on to your account and into restricted areas of our websites and to permit future use of the websites. We may use your IP address to help diagnose problems with our server, or to administer our websites. We may conduct analyses of user traffic to measure the use of our sites and to improve the content of our websites and our services. These analyses will be performed through the use of IP addresses and cookies. We may also use cookies to enable the signing in process after you have registered with us and to provide you with more tailored information when you return to our websites. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you reject the use of cookies please note that the efficient operation of the website that you are using may be affected. Most of the advertisements that you see on the websites are generated by third parties who may use cookies to track viewing of their advertisements and for other purposes specified in their own privacy policies. We have no access to or control over these cookies (although we may use statistical information provided to us – not containing personal information – arising from these third party cookies to improve the targeting of advertisements to you and other users of the websites). You can obtain further information about third party privacy policies or disable their cookies by visiting their websites.

Third Party Disclosure

We will only disclose personal information about you internally and according to contract, to third parties for processing purposes associated with payment processing, the supply of goods and services, for website administration, or elsewhere when you have consented to such disclosures, or where such disclosures are required or permitted by law. Where you have agreed that we may do so, we may lease or rent your personal information to selected third parties for their postal or telephone marketing use.

Transfer Of Data to third countries

Third party data processors, advertisers, exhibitors and other such business relationships outside of the European Economic Area (EEA), are required to take adequate technical and organizational safeguards to protect personal information. We also take measures to ensure that personal information transferred by us outside of the EEA is adequately protected.

Security of Personal Information

We use administrative, technical, and physical measures to safeguard personal information against loss, theft and unauthorized uses, access or modifications. Certain areas of our websites may be password protected. If you are a user of our websites and have a password, you can help to preserve your privacy by ensuring that you do not share your password with anyone else.
Payments made via our websites are processed in a secure environment using software provided other third party providers. 
We take steps to regularly validate the personal information we hold to ensure that the information is accurate and, where necessary, up to date. Information that is no longer required for any valid business purpose, and that we are not required to keep pursuant to any applicable law, will be routinely destroyed by secure means.

Access To Personal Information

You may renew and update personal information that we hold about you by contacting us as detailed below.

Contacting Us

If you have any questions about this privacy policy, or no longer wish to receive anything from Live Production or have your data made available to third parties, you can email us at or write to the Data Protection Co-ordinator, Audience & Data Group, Live Production GmbH, Ubierring 13, 50678 Cologne, Germany, Phone +49 221 310 3045.

This version of the privacy policy is effective as of 02.01.2010.